![]() SolarWinds Service Desk also offers subscription licensing. This is an excellent option if you’re confident that you’ll use Web Help Desk for the foreseeable future. After this, you can continue to use those services for an additional fee. Maintenance and support are included for the first year. This option enables you to use the software indefinitely. Let’s take SolarWinds Web Help Desk as an example, since it has several licensing options.įirst, there’s perpetual licensing. ![]() ![]() You’ll notice that the pricing structure of each solution will likely vary depending on which you choose. Of course, your budget should be a key consideration too. In contrast, installed software that lives on your server will require you to handle software upgrades and updates. With cloud software, you don’t have to worry about this, since maintenance will be performed by your service provider. Software upgrades and updates will also be handled differently. If you or your service provider experiences downtime, you may be unable to access your help desk solution. However, there’s a downside to this as well. This can make for a more consistent user experience.Ĭloud software is accessible from anywhere with an Internet connection, which can be very convenient. Installed software can be faster and more reliable, because it doesn’t rely on an Internet connection to run. When making this decision you’ll want to keep in mind how your organization’s processes may be affected.įirst, the user experience differs between web-based and installed software. The choice of whether to go with a help desk available in the cloud or on-premises can impact several areas. Why the help desk software decision matters Real user, and synthetic monitoring of web applications from outside the firewall. Real-time live tailing, searching, and troubleshooting for cloud applications and environments. Monitoring and visualization of machine data from applications and infrastructure inside the firewall, extending the SolarWinds® Orion® platform. Infrastructure and application performance monitoring for commercial off-the-shelf and SaaS applications built on the SolarWinds® Orion® platform.įast and powerful hosted aggregation, analytics and visualization of terabytes of machine data across hybrid applications, cloud applications, and infrastructure. SaaS-based infrastructure and application performance monitoring, tracing, and custom metrics for hybrid and cloud-custom applications. Deliver unified and comprehensive visibility for cloud-native, custom web applications to help ensure optimal service levels and user satisfaction with key business services
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